Cisco Webex Contact Centre Services

What is Webex Contact Centre?

What is Webex Contact Centre?

Your clients are the lifeline of your business. Therefore, you owe it to them to give them a seamless experience when they call you. Here's where Cisco Webex Contact Centre comes in. 

Cisco Webex Contact centre is a state of the art cloud-based telephony solution that can help you take your business to the next level. 

Cisco Webex Contact Center is a full-featured, omni-channel, native cloud contact center solution.

Through this highly integrated platform you can utilise all areas of communication (voice, chat and email) in the one unified location.


Request a demo

Features of Webex Contact Centre

Cisco Webex Contact Centre Services

Multi channels of communication

Utilising voice, chat and email to give your customers an end-to-end experience, all in the one integrated platform

Cisco Webex Contact Centre implementation Services

Advanced reporting and analytics

Get to know your customers inside out with analytics and reporting that helps drive change 

Cisco Webex Contact Centre

Predictive
routing

Using your data, Webex contact Centre will route the call to the best operator ensuring maximum efficiency

Webex Contact Centre implementation

3rd party integration available

• Salesforce
• Zendesk
• Microsoft Dynamics
• + many more


Benefits of Webex Contact Centre to your business

Webex Contact Centre services

Enhanced customer experience

Provide your customers with a seamless experience 

Webex Contact Centre implementation

Cloud based for remote workers

Ability for staff to work remotely and still perform the same 

Webex Contact Centre

Integrated solutions for a holistic view

Integrated with your CRM, email, chat and more to ensure that all channels are open

Real-time scheduling and reporting

View your data in real-time and seamlessly schedule support enquiries

Other Webex Products

Webex Cloud Calling
Webex Cloud Calling

 

learn more

Webex Cloud Calling
Webex Meetings

 

learn more

Webex Cloud Calling
Webex Teams

 

learn more

Our Webex Contact Centre Support Services
Webex Support Services

Procurement

Looking for assistance with Webex? Look no further. We are Premier Partners and have extensive Cisco accreditation.


Webex Support Implementation Services

Implementation and setup

We have assisted many businesses with their Webex setup and implementation.

Cisco Webex Support Services

Training and Support

After you go live we will show you how to use Webex and get the most out of it. Any issues, just give us a call.

Request a personalised no-obligation demo
request