Cisco Webex Contact Centre Services
What is Webex Contact Centre?
Your clients are the lifeline of your business. Therefore, you owe it to them to give them a seamless experience when they call you. Here's where Cisco Webex Contact Centre comes in.
Cisco Webex Contact centre is a state of the art cloud-based telephony solution that can help you take your business to the next level.
Cisco Webex Contact Center is a full-featured, omni-channel, native cloud contact center solution.
Through this highly integrated platform you can utilise all areas of communication (voice, chat and email) in the one unified location.
Features of Webex Contact Centre
Multi channels of communication
Utilising voice, chat and email to give your customers an end-to-end experience, all in the one integrated platform
Advanced reporting and analytics
Get to know your customers inside out with analytics and reporting that helps drive change
Using your data, Webex contact Centre will route the call to the best operator ensuring maximum efficiency
3rd party integration available
• Microsoft Dynamics
• + many more
Benefits of Webex Contact Centre to your business
Enhanced customer experience
Provide your customers with a seamless experience
Cloud based for remote workers
Ability for staff to work remotely and still perform the same
Integrated solutions for a holistic view
Integrated with your CRM, email, chat and more to ensure that all channels are open
Real-time scheduling and reporting
View your data in real-time and seamlessly schedule support enquiries
Our Webex Contact Centre Support Services
Looking for assistance with Webex? Look no further. We are Premier Partners and have extensive Cisco accreditation.
Implementation and setup
We have assisted many businesses with their Webex setup and implementation.
Training and Support
After you go live we will show you how to use Webex and get the most out of it. Any issues, just give us a call.